Frequently Asked Questions (FAQ)

1. What is the minimum order quantity (MOQ)?

Our standard MOQ typically starts from 100 pieces per design, depending on the complexity and specifications of the medal. For special requirements, we are happy to discuss flexible options.

2. Can I fully customise the medal design?

Yes, all our medals are 100% custom-made. You can choose the shape, size, thickness, material, colours, finish, ribbon, and packaging. Simply send us your logo, sketch, or idea—we will create a professional design for you.

3. Do you provide a design preview before production?

Absolutely. We provide a free digital mock-up for your approval before production begins. This ensures that the final product matches your expectations.

4. What materials and finishes are available?

We offer a variety of materials such as zinc alloy, iron, brass, and more. Finishing options include gold, silver, bronze plating, antique finishes, matte or shiny surfaces, as well as enamel or printed details.

5. How long does production take?

Production time is usually 10–20 working days, depending on the order quantity and design complexity. We will confirm an exact timeline after order approval.

6. Do you offer custom ribbons?

Yes, we provide fully customised ribbons with your logo, text, or colours. Standard ribbons are also available if needed.

7. Can I order in bulk at a better price?

Yes, as a direct manufacturer, we offer competitive bulk pricing. The larger the order quantity, the more cost-effective the unit price becomes.

8. Do you ship internationally?

Yes, we offer worldwide shipping, including to Europe, North America, Australia, and other regions. We work with reliable logistics partners to ensure safe and timely delivery.

9. How is the quality ensured?

We follow strict quality control procedures throughout production. Each medal is inspected before shipment to ensure it meets our quality standards.

10. How do I place an order?

Simply contact us with your requirements, including design, quantity, and deadline. We will provide a quotation and mock-up, and once approved, production will begin.